Privacy Policy

1. Information we collect

When you use a form on this site, we collect the information you provide directly:

• Booking requests: pickup and delivery locations, distance, vehicle category, cargo type, your name and phone number.
• Driver applications: your name, phone number, vehicle category, vehicle registration, and operating zone.
• Corporate demo requests: company name, contact name, phone number, estimated trip volume, and cargo type.

We also automatically record the IP address and timestamp associated with each submission, to help us detect spam and abuse.

2. How we use this information

We use the information you submit only to contact you about your booking request, driver application, or corporate demo request, and to operate and improve PickApp. We do not sell your personal information to third parties.

3. How long we keep it

We retain submitted information for as long as reasonably necessary to respond to your request and, for driver and corporate accounts, for as long as your relationship with PickApp continues.

4. Your rights

Under Kenya's Data Protection Act, 2019, you have the right to request access to, correction of, or deletion of your personal data held by us. To make a request, email hello@mypickapp.co.ke.

5. Security

Form submissions are transmitted over HTTPS and stored in a database that is not publicly accessible. We use standard measures such as CSRF protection and rate limiting to protect our forms from abuse.

6. Third-party services

We do not currently share your information with third-party advertising or analytics platforms. As we integrate M-Pesa payment processing, relevant transaction details will be shared only with Safaricom's M-Pesa systems as required to process a payment you've authorised.

7. Contact

Questions about this policy or your data can be sent to hello@mypickapp.co.ke.