Safety & trust
Why shippers can trust PickApp
We're building PickApp deliberately, corridor by corridor, so every safety feature is real before we say it's live. Here's exactly where things stand today.
M-Pesa payments
Fares are paid via M-Pesa, confirmed directly with our team once your truck and route are set. Full in-app escrow — pay at booking, released only on delivery — is in active development.
NTSA-verified drivers
Every driver is checked against the 2026 NTSA Commercial Vehicles Regulations — valid licence category, vehicle inspection, insurance, and GPS telematics — before activation.
Live GPS tracking
Rolling out corridor by corridor as we onboard verified drivers. A preview of the tracking experience is available on our Track page today.
Cargo insurance
Optional cover for every load, arranged with our team at booking confirmation for a small additional fee.
Two-way ratings
Coming soon
Every trip will be rated by both sides once in-app booking is live. Drivers below 4.0 will be automatically suspended.
Every trip will be rated by both sides once in-app booking is live. Drivers below 4.0 will be automatically suspended.
Digital waybills
Proof of pickup and delivery is recorded for every trip — useful for corporate records, procurement, and compliance.
Vehicle & driver compliance
Built around the 2026 NTSA Regulations
Kenya's NTSA Commercial Vehicles Regulations take effect 1 July 2026 — GPS telematics, speed limiters, and underride protection become mandatory for commercial vehicles. We built our driver vetting around full compliance from day one, not as an afterthought.
Questions about safety or compliance?
Reach our team directly — we're happy to walk through exactly how a trip is handled today.